DO NOT DESTROY OR DISCARD PACKING MATERIALS until shipment is inspected and claim is settled. If you find damage upon unpacking the shipment, call the delivering carrier and ask for an inspection on concealed damages. The amount of this damage is collectable by you from the carrier upon presentation of proper claim. We must be notified of any shortages within 10 days of receipt of shipment.ĭAMAGED MERCHANDISE: Concealed damage can occur from rough handling by carriers. If you discover missing parts when you unpack your shipment, contact us immediately. While we make every effort to insure complete and accurate packaging of each order, mistakes do occur. If missing packages do not show up within 2 days, notify your Timber Wolf representative and we will help trace the missing packages. If quantities do not tally, have carrier note the shortage. SHORTAGES: When you receive any order from TWFP, check the number of packages and the quantity of the product against the quantity shown on the packing slip. Re-designs and re-draws of custom projects may require payment of additional fees. Post approval changes will require a new drawing and approval signature. Regardless of circumstances, once the customer signs off on any custom drawing Timber Wolf Forest Products will only guarantee the quality and accuracy of the part to match the drawing. SPECIAL OPERATION orders and CUSTOM sales are final and no returns will be accepted. Customer is responsible for all shipping costs and any additional related cost to the return of the product.ĬANCELATIONS - If for any reason you need to cancel and order that is already in production you could be subject to a 20% restocking fee. If the customer is exchanging products, the restocking fee will be reduced to 20% of the original products’ value. All returns (not due to quality issues) could be subject to a 30% restocking charge. Damage during the return may negate some or all of the credits or refunds. If such materials are unavailable, the product must be secured with packaging to protect the entire product. All products must be returned in their original condition with original packaging materials. All returns must have prior authorization by Timber Wolf Forest Products. Customers may return any of the company’s products within 90 days of purchase for a replacement or credit. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.Timber Wolf Forest Products, Inc. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more.

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